Aramex may gather two types of information about you:
(a) Personal information (including without limitation your name, address, phone number, email address, date of birth, and payment information), which may be collected from you when you voluntarily provide the same through the following, but not limited methods: (1) registering and creating a membership account; (2) participating in surveys and other promotions available on the
Website; (3) communicating with us through the “Contact Us” information provided on the Website or through Customer Service via telephone; (4) interaction with us on our social media platforms or Website; (5) other sources such as third parties where it is reasonably necessary or normal business practice to do so; and
(b) Aggregate information generated by Aramex’s systems, which does not relate to you personally.We obtain certain information by automated means when you visit the Website, such as the IP
address of the device you use to connect to the Internet and the pages you accessed. Through collection of this information, we learn how to best design the Website for visitors and understand what products and services you may prefer. Aramex collects this information through various means,such as “cookies” (please see below under “Cookies and Tracking”).
Failure to provide necessary personal information when requested may result in certain services not
being available to you. Aramex may collect additional information from you in relation to
promotions, and also any information you provide when corresponding with Aramex such as through
customer service, and participation in surveys.
2. Disclosure of Information
Aramex may disclose: (a) with our affiliates worldwide, licensees and joint venture partners for the
for the purposes of providing you with services that you request; (c) aggregate tracking information
and other information that does not personally identify you to third parties; (d) your personal
information to third parties, when Aramex believes in good faith that it is required to do so by law or legal process; or (e) your personal information to third parties, provided Aramex has your prior
authorization, which may be obtained at the time of collecting the information from you.
Aramex uses the personal information it collects: (a) to verify your identity and assist you if you
forget your password or login details for any of Aramex’s registration services; (b) to assist in providing the services requested by you; (c) to provide further information to you about other
websites and services which Aramex considers may be of interest to you; (d) for future marketing,
promotional and publicity purposes, including to carry out direct marketing, market research and
surveys; (e) for internal purposes, development and administration of our sites, data analytics, and
compliance with our legal obligations, policies and procedures; (f) for ensuring that you are shown
the information that is most relevant to you and your interests; (g) to prevent and detect any misuse
of, or fraudulent activities; and (h) for any other use that you authorize.
4. Cookies and Tracking
This Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g.
Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which
country you are accessing the Website from), and other user information (e.g. your username).
Aramex may use the information generated by cookies to: (a) track traffic patterns to and from the
Website; (b) ensure any advertising is being shown to the most appropriate person; and (c) enable you
to enter the Website and use certain services and to visit registered user only areas of the Website.
your hard drive. You do not need to have cookies turned on to use the Website but you will need
them to log on to the Website and to access personalized or secure content on the Website. Some
webpages may not function properly if the cookies are turned off.
transmitted to and stored by Google on servers in the United States. Information collected through
Google Analytics does not include and is not linked to any personal information. Google will not share the collected information with other Google products and tools. Information collected
permits evaluation of the use of this Website, analysis of user behavior, and improvement of user’s
experience with the Website. You can obtain more information about how to opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout
5. Content Providers, Advertisers and Partners
companies or persons who may be listed as third party contacts or suppliers on this Website.
Aramex is not responsible for the data collection practices, privacy policies or the content of websites
other than this Website, including any websites that are accessible via a link from this Website. You should contact the operators of those websites directly if you wish to enquire about their privacy
practices and policies before providing your personal information to any third party.
6. Opting In and Opting Out
If Aramex’s intended collection, use or disclosure of your personal information is outside the
out and neither receive certain services nor participate in certain interactive areas; or (b) opt in to
agree to be contacted by Aramex in relation to certain matters such as notification of new features to
the Websites, beta testing or promotional activities.
7. Protecting your Personal Information
The security of your personal information is important to Aramex. Aramex recognizes industry
standards and employs appropriate administrative, technical and physical security safeguards to
protect the personal information you provide on this Website against accidental, unlawful or
unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of
processing. In order to protect your personal information, we use several security techniques
including secure servers. All your personal information, including your credit card details, is
encrypted before leaving your browser, using industrial-strength SSL 128-bit RC4 encryption
Aramex uses VeriSign’s online payment gateway to provide secure authorization of credit card
transactions over the internet. VeriSign, Inc. is a leading provider of digital trust services that enable
internet users to more safely engage in e-commerce. VeriSign handles your complete credit card
transaction with your bank and informs Aramex that your bank has authorized the transaction. Your
credit card details are not stored on Aramex’s servers or anywhere else on the internet.
Aramex will keep these measures under review and enhance them from time to time as necessary. It
is important for you to protect against unauthorized access to your login information, including your
password. Please note that no method of transmission over the Internet, or method of electronic
storage, is 100% secure, therefore, Aramex cannot guarantee the absolute security of your personal information.
8. Disclosure of Information Overseas
We may transfer your collected personal information to countries other than the country in which you
originally provided it. These countries may not have the same data protection laws as the country in
which you provided the information. When we transfer your information to other countries, Aramex
will protect that information as described in this Privacy Notice. We may also disclose your personal
information as required or permitted by law to law enforcement agencies, regulatory authorities and
governments for security and customs purposes.
9. Holding, Correcting and Updating Information
Aramex offers you the ability to correct or change the information collected at any time and as often
as necessary, with the exception of certain data fields which are restricted data fields and shall be
marked as such on your account, for example your country of residence. Where you wish to amend a
notice of such changes. You agree that your continued use of the Website constitutes your acceptance
superseded by the modified version.