Privacy Policy

Privacy Policy

The following privacy policy (“Privacy Policy”) governs the manner in which Aramex PJSC, and its bodies corporate and affiliates (collectively “Aramex”) collect, use, maintain and disclose personal information and explains how you can access your own personal information. This Privacy Policy applies to personal information we collect on this Aramex website (the “Website”) and should be read in conjunction with the Website Terms of Use.

Where this Privacy Policy refers to "we", "us" and "our" we mean Aramex and where this Privacy Policy refers to "you" and "your" we mean the user of the Website.

By viewing and using the Website or obtaining any goods or services from us you will be deemed to agree to this Privacy Policy. If you do not agree to this Privacy Policy, then you must stop using or accessing the Website.

1.Collection

Aramex may gather two types of information about you:

(a) Personal information (including without limitation your name, address, phone number, email address, date of birth, and payment information), which may be collected from you when you voluntarily provide the same through the following, but not limited methods: (1) registering and creating a membership account; (2) participating in surveys and other promotions available on the Website; (3) communicating with us through the “Contact Us” information provided on the Website or through Customer Service via telephone; (4) interaction with us on our social media platforms or Website; (5) other sources such as third parties where it is reasonably necessary or normal business practice to do so; and

(b) Aggregate information generated by Aramex’s systems, which does not relate to you personally.We obtain certain information by automated means when you visit the Website, such as the IP address of the device you use to connect to the Internet and the pages you accessed. Through collection of this information, we learn how to best design the Website for visitors and understand what products and services you may prefer. Aramex collects this information through various means,such as “cookies” (please see below under “Cookies and Tracking”).

Failure to provide necessary personal information when requested may result in certain services not being available to you. Aramex may collect additional information from you in relation to promotions, and also any information you provide when corresponding with Aramex such as through customer service, and participation in surveys.

Aramex may disclose: (a) with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Policy; (b) any information that it gathers about you to third parties for the purposes of providing you with services that you request; (c) aggregate tracking information and other information that does not personally identify you to third parties; (d) your personal information to third parties, when Aramex believes in good faith that it is required to do so by law or legal process; or (e) your personal information to third parties, provided Aramex has your prior authorization, which may be obtained at the time of collecting the information from you.

Aramex uses the personal information it collects: (a) to verify your identity and assist you if you forget your password or login details for any of Aramex’s registration services; (b) to assist in providing the services requested by you; (c) to provide further information to you about other websites and services which Aramex considers may be of interest to you; (d) for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys; (e) for internal purposes, development and administration of our sites, data analytics, and compliance with our legal obligations, policies and procedures; (f) for ensuring that you are shown the information that is most relevant to you and your interests; (g) to prevent and detect any misuse of, or fraudulent activities; and (h) for any other use that you authorize.

This Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username).

Aramex may use the information generated by cookies to: (a) track traffic patterns to and from the Website; (b) ensure any advertising is being shown to the most appropriate person; and (c) enable you to enter the Website and use certain services and to visit registered user only areas of the Website.

You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Website but you will need them to log on to the Website and to access personalized or secure content on the Website. Some webpages may not function properly if the cookies are turned off.

Aramex’s use of Google Analytics is in compliance with Google’s Terms of Service and this Privacy Policy. The information generated by Google Analytics, including user’s IP address, will be transmitted to and stored by Google on servers in the United States. Information collected through Google Analytics does not include and is not linked to any personal information. Google will not share the collected information with other Google products and tools. Information collected permits evaluation of the use of this Website, analysis of user behavior, and improvement of user’s experience with the Website. You can obtain more information about how to opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout

This Privacy Policy is not applicable to other third party websites to which we may link, or to other companies or persons who may be listed as third party contacts or suppliers on this Website. Aramex is not responsible for the data collection practices, privacy policies or the content of websites other than this Website, including any websites that are accessible via a link from this Website. You should contact the operators of those websites directly if you wish to enquire about their privacy practices and policies before providing your personal information to any third party.

If Aramex’s intended collection, use or disclosure of your personal information is outside the collection, use or disclosure set out in this Privacy Policy,Aramex will give you the option to: (a) opt out and neither receive certain services nor participate in certain interactive areas; or (b) opt in to agree to be contacted by Aramex in relation to certain matters such as notification of new features to the Websites, beta testing or promotional activities.

The security of your personal information is important to Aramex. Aramex recognizes industry standards and employs appropriate administrative, technical and physical security safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. In order to protect your personal information, we use several security techniques including secure servers. All your personal information, including your credit card details, is encrypted before leaving your browser, using industrial-strength SSL 128-bit RC4 encryption technology.

Aramex uses VeriSign’s online payment gateway to provide secure authorization of credit card transactions over the internet. VeriSign, Inc. is a leading provider of digital trust services that enable internet users to more safely engage in e-commerce. VeriSign handles your complete credit card transaction with your bank and informs Aramex that your bank has authorized the transaction. Your credit card details are not stored on Aramex’s servers or anywhere else on the internet.

Aramex will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, Aramex cannot guarantee the absolute security of your personal information.

We may transfer your collected personal information to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, Aramex will protect that information as described in this Privacy Notice. We may also disclose your personal information as required or permitted by law to law enforcement agencies, regulatory authorities and governments for security and customs purposes.

Your information will be collected and managed for the purposes stated in this Privacy Policy. Aramex may allow other third parties to have access to your information, but only for the purposes set out in this Privacy Policy. Aramex will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

Aramex offers you the ability to correct or change the information collected at any time and as often as necessary, with the exception of certain data fields which are restricted data fields and shall be marked as such on your account, for example your country of residence. Where you wish to amend a restricted data field or if you have any questions about how Aramex services work or regarding this Privacy Policy, please contact Aramex customer service team.

Aramex reserves the right to change this Privacy Policy at any time and without providing you with notice of such changes. You agree that your continued use of the Website constitutes your acceptance of the modified Privacy Policy, and you agree that all previous versions of the Privacy Policy are superseded by the modified version.